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settlements or court-ordered injunctive or other equitable relief. Public Input Cases before the Commission may originate through complaint by a consumer or a competitor; the Congress, or from Federal, State, or municipal agencies. Also, the Commission itself may initiate an investigation into possible violation of the laws it administers. No formality is required in submitting a complaint. A letter giving the facts in detail, accompanied by all supporting evidence in possession of the complaining party, is sufficient. It is the general policy of the Commission not to disclose the identity of any complainant, except as permitted by law or Commission rules.

Upon receipt of a complaint, various criteria are applied in determining whether the particular matter should be investigated. Within the limits of available resources, investigations are initiated that are considered to best support the Commission's goals of maintaining competition and protecting consumers.

Under the Federal Trade Commission Act, an order to cease and desist or to take other corrective action—such as affirmative disclosure, divestiture, or restitution—becomes final 60 days after date of service upon the respondent, unless within that period the respondent petitions an appropriate United States court of appeals to review the order, and also petitions the Commission to stay the order pending review. If the Commission does not stay the order, the respondent may seek a stay from the reviewing appeals court. The appeals court has the power to affirm, modify, or set the order aside. If the appeals court upholds the Commission's order, the respondent may seek certiorari to the Supreme Court and ask that the appeals court or the Supreme Court continue to stay the order. Violations of a cease-and-desist order, after it becomes effective, subject the offender to suit by the Government in a United States district court for the recovery of a civil penalty of not more than $10,000 for each violation and, where the violation continues, each day of its continuance is a separate violation.

In addition to, or in lieu of, the administrative proceeding initiated by a formal complaint, the Commission may, in some cases, request that a United States district court issue a preliminary or permanent injunction to halt the use of allegedly unfair or deceptive practices, to prevent an anticompetitive merger from taking place, or to prevent violations of any statute enforced by the Commission. Compliance Activities Through systematic and continuous review, the Commission obtains and maintains compliance with its cease-and-desist orders. All respondents against whom such orders have been issued are required to file reports with the Commission to substantiate their compliance. In the event compliance is not obtained, or if the order is subsequently violated, civil penalty proceedings may be instituted. Cooperative Procedures in carrying out the statutory directive to "prevent" the use in or affecting commerce of unfair practices, the Commission makes extensive use of voluntary and cooperative procedures. Through these procedures business and industry may obtain authoritative guidance and a substantial measure of certainty as to what they may do under the laws administered by the Commission.

The Commission issues industry guides, administrative interpretations in laymen's language of laws administered by the Commission for the guidance of the public in conducting its affairs in conformity with legal requirements. Guides provide the basis for voluntary and simultaneous abandonment of unlawful practices by members of a particular industry or industry in general. Failure to comply with the guides may result in corrective action by the Commission under applicable statutory provisions. Consumer Protection Consumer protection is one of the two main missions of the Commission. The Commission works to increase the usefulness of advertising by ensuring it is truthful and not misleading; reduce instances of fraudulent, deceptive, or

unfair marketing practices; and prevent creditors from using unlawful practices when granting credit, maintaining credit information, collecting debts, and operating credit systems. The Commission initiates investigations in many areas of concern to consumers, including health claims in food advertising; environmental advertising and labeling; general advertising issues; health care fraud; telemarketing, business opportunity, and franchise and investment fraud; mortgage lending and discrimination; enforcement of Commission orders; and enforcement of credit statutes and trade regulation rules.

The Commission has issued and enforces certain trade regulation rules important to consumers. The Used Car Rule requires that dealers display a buyers guide containing warranty information on the window of each vehicle offered for sale to consumers. The Mail Order Rule requires companies to ship merchandise that consumers order by mail or telephone within a certain time, and sets out requirements for notifying consumers about delays and offering them the option of agreeing to the delays or canceling their orders. The Funeral Rule requires that price and other specific information regarding funeral arrangements be made available to consumers to help them make informed choices and pay only for services they select. The Franchise Rule requires the seller to provide each prospective franchisee with a basic disclosure document containing detailed information about the nature of its business and terms of the proposed franchise relationship. The R-Value Rule requires manufacturers to disclose the Rvalue (a measure of resistance to heat flow) of their home-insulation products. Under the Cooling-Off Rule, consumers can cancel purchases of $25 or more made door-to-door, or at places other than the seller's usual place of business, within 3 business days of purchase. Maintaining Competition (Antitrust) The second major mission of the Commission is to encourage competitive forces in the American economy. Under the Federal Trade Commission Act, the Commission seeks to prevent unfair

practices that may keep one company from competing with others. Under the Federal Trade Commission Act and the Clayton Act, the Commission attempts to prevent mergers of companies if the result may be to lessen competition. Under some circumstances, companies planning to merge must first give notice to the Commission and the Department of Justice's Antitrust Division and provide certain information concerning the operations of the companies involved.

The Commission also enforces the provisions of the Robinson-Patman Act, a part of the Clayton Act prohibiting companies from discriminating among other companies that are its customers in terms of price or other services provided. Economic Factfinding the Commission makes economic studies of conditions and problems affecting competition in the economy. Reports of this nature may be used to inform legislative proposals, as part of a rulemaking record, in response to requests of the Congress and statutory directions, or for the information and guidance of the Commission and the executive branch of the Government as well as the public. The reports have provided the basis for significant legislation and, by spotlighting poor economic or regulatory performance, they have also led to voluntary changes in the conduct of business, with resulting benefits to the public. Competition and Consumer Advocacy To promote competition, consumer protection, and the efficient allocation of resources, the Commission has an ongoing program designed to advocate the consumer interest in a competitive marketplace by encouraging courts, legislatures, and government administrative bodies to consider efficiency and consumer welfare as important elements in their deliberations.

The Commission uses these opportunities to support procompetitive means of regulating the Nation's economy, including the elimination of anticompetitive restrictions that reduce the welfare of consumers and the implementation of regulatory programs

that protect the public and preserve as and consumer advocacy program relies much as possible the discipline of on persuasion rather than coercion. competitive markets. The competition

Regional Offices-Federal Trade Commission

Region

Address

Director

Atlanta, GA—Alabama, Florida, Georgia, Mississippi, Rm. 1000, 1718 Peachtree St. NW., 30367 Anthony E. DiResta

North Carolina, South Carolina, Tennessee, Vir

ginia
Boston, MA Connecticut, Maine, Massachusetts, Suite 810, 101 Merrimac St., 0211424719 Phoebe D. Morse

New Hampshire, Rhode Island, Vermont
Chicago, IL-Illinois, Indiana, lowa, Kentucky, Min- Suite 1860, 55 E. Monroe St., 60603 C. Steven Baker

nesota, Missouri, Wisconsin
Cleveland, OH-Delaware, District of Columbia, Suite 520-A, 668 Euclid Ave., 44114 Phillip L. Broyles

Maryland, Michigan, Ohio, Pennsylvania, West Vir

ginia Dallas, TX-Arkansas, Louisiana, New Mexico, Okla Suite 500, 100 N. Central Expressway, Thomas B. Carter homa, Texas

75201 Denver, Co-Colorado, Kansas, Montana, Ne Suite 1523, 1961 Stout St., 80294–0101 Claude C. Wild III

braska, North Dakota, South Dakota, Utah, Wyo

ming Los Angeles, CA Arizona, southern California Suite 13209, 11000 Wilshire Blvd., 90024 Ann I. Jones New York-New Jersey, New York

Suite 1300, 150 William St., 10038

Michael J. Bloom San Francisco, CA—Northern California, Hawaii, Ne Suite 570, 901 Market St., 94103

Jeffrey A. Klurleld vada Seattle, WA-Alaska, Idaho, Oregon, Washington 2806 Federal Bldg., 915 2d Ave., 98174 Charles A. Harwood

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Sources of Information
Contracts and Procurement Persons
seeking to do business with the Federal
Trade Commission should contact the
Division of Procurement and General
Services, Federal Trade Commission,
Washington, DC 20580. Phone, 202-
326–2275.
Employment Civil service registers are
used in filling positions for economists,
accountants, investigators, and other
professional, administrative, and clerical
personnel. The Federal Trade
Commission employs a sizable number
of attorneys under the excepted
appointment procedure. All employment
inquiries should be directed to the
Director of Personnel, Federal Trade

Commission, Washington, DC 20580.
Phone, 202-326-2022.
General Inquiries Persons desiring
information on consumer protection,
restraint of trade questions, or to register
a complaint, should contact the Federal
Trade Commission or the nearest
regional office.
Publications A copy of the Federal
Trade Commission—"Best Sellers,"
which lists publications of interest to the
general public, is available free upon
request from the Public Reference
Section, Federal Trade Commission,
Washington, DC 20580. Phone, 202–
326-2222. TTY, 202-326-2502.

Over 140 of the Commission's consumer publications are also available online. Internet, gopher:// consumer.ftc.gov:2416/.

For further information, contact the Director, Office of Public Affairs, Federal Trade Commission,
Pennsylvania Avenue at Sixth Street NW., Washington, DC 20580. Phone, 202-326-2180.

GENERAL SERVICES ADMINISTRATION
General Services Building, Eighteenth and F Streets NW., Washington, DC 20405
Phone, 202-708-5082

Administrator of General Services

DAVID J. BARRAM, Acting

THURMAN M. DAVIS, Acting
BARBARA O. SILBY
ALLIE B. LATIMER
YVONNE T. JONES

ROBERT L. NEAL, JR.

MARTHA N. JOHNSON

JACK J. LANDERS GAIL P. LOVELACE JOHN H. DAVENJAY

GREGORY L. KNOTT JON R. HALSALL

JON A. JORDAN ERIC DODDS ROBERT J. WOODS

JOHN OKAY
C. ALLEN OLSON
JOHN OKAY, Acting
ROBERT L. PIASECKI

MARGARET BINNS BRUCE BRIGNULL

Deputy Administrator
Chief of Staff
Special Counsel, Office of Ethics
Associate Administrator for Equal Employment

Opportunity
Associate Administrator for Enterprise

Development
Associate Administrator for Management

Services and Human Resources
Deputy Associate Administrator
Director of Personnel
Director of Management Controls and

Evaluation
Director of Management Services
Director of Quality Management and

Training
Controller

Director of the Executive Secretariat Commissioner for Federal Telecommunications

Service Deputy Commissioner Assistant Commissioner for Acquisition Assistant Commissioner for Customer Service Assistant Commissioner for Network

Applications Assistant Commissioner for Regional Services Assistant Commissioner for Service

Development
Assistant Commissioner for Service Delivery
Assistant Commissioner for Strategic and

Program Planning
Controller
Assistant Chief Information Officer

Deputy Chief Information Officer
Chief Information Officer

Director, Business Industry Outreach
Director, Investment Analysis Staff
Director, Office of Planning and Information

Architecture
Inspector General

Deputy Inspector General
Assistant Inspector General for Auditing
Assistant Inspector General for Investigations
Assistant Inspector General for Quality

Management
Assistant Inspector General for

Administration
Counsel to the Inspector General

Director, Internal Evaluation Program
Chairman, GSA Board of Contract Appeals

Vice Chairman
Board Counsel

Clerk of the Board
Chief Financial Officer

Director of Budget

SANDRA BATES CLAUDIA BENNETT

LINDA F. VANDENBERG
DONALD P. HEFFERNAN
DONALD L. VENNEBERG
JOE M. THOMPSON
JOEL ODUM
STEPHEN W. BERG, Acting
JOHN C. THOMAS

WILLIAM R. BARTON JOEL S. GALLAY WILLIAM E. WHYTE, JR. JAMES E. HENDERSON LAWRENCE J. DEMPSEY

James E. LE GETTE

KATHLEEN S. TIGHE
ANDREW A. RUSSONIELLO
STEPHEN M. DANIELS
ROBERT W. PARKER
ANNE M. QUIGLEY
BEATRICE JONES
DENNIS J. FISCHER
WILLIAM B. EARLY, JR.

Director of Finance
Director of Financial Management

Director of Financial Management Systems
General Counsel

Associate General Counsel for General Law
Associate General Counsel for Personal

Property
Associate General Counsel for Real Property

ROBERT E. SUDA
CAROLE A. HUTCHINSON
WILLIAM J. TOPOLEWSKI
EMILY CLARK HEWITT
LAURENCE HARRINGTON
VINCENT CRIVELLA

SHARON A. ROACH

INFORMATION TECHNOLOGY SERVICE
General Services Building, Eighteenth and F Streets NW., Washington, DC 20405
Phone, 202-501-1000

Commissioner, Information Technology Service
Deputy Commissioner for Information Security
Director, Information Technology Integration
Director, Acquisition Support
Director, Resources Management Staff
Deputy Commissioner for Information

Technology Integration

JOE M. THOMPSON
THOMAS R. BURKE
JAMES ARRINGTON
GERALD TUWINER, Acting
BOBBI BRENSIC
LAWRENCE S. COHAN

FEDERAL SUPPLY SERVICE 1941 Jefferson Davis Highway, Arlington, VA; Mailing address: Washington, DC 20406 Phone, 703-305-6667

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PUBLIC BUILDINGS SERVICE
General Services Building, Eighteenth and F Streets NW., Washington, DC 20405
Phone, 202-501-1100

Commissioner, Public Buildings Service
Deputy Commissioner
Chief of Staff
Controller
Acquisition Executive
Assistant Commissioner for Business

Development
Chief Information Officer

ROBERT A. PECK
DAVID L. BIBB
ANN W. EVERETT
ROBIN G. GRAF, Acting
GERALD ZAFFOS, Acting
JAMES A. WILLIAMS

STEVEN R. MEAD

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