government services; compiles trend information of emerging technologies to support efforts to improve government services; identifies information technology tools, applications, and effective implementation strategies to improve government performance; plans, develops, and implements multiagency and intergovernmental information technology pilots and prototypes to validate concept of operation and assess

the viability for governmentwide implementation; and establishes benchmarks on best practices of governmental applications of information technology. The Office oversees the implementation of new and proven information technology applications that will improve the delivery of government services provided by Federal, State, local, and tribal governments. The Office also serves as the governmentwide program offices for Electronic

Commerce, Electronic Mail, Information
Technology Accommodations and the
Security Infrastructure Program
Management Office.

For further information, contact the Office of
Emerging Technology. Phone, 202-501-0308.

Federal Information Center Program
The Federal Information Center Program,
a clearinghouse for information about
the Federal Government, can eliminate
the maze of referrals that people have
experienced in contacting the Federal
Government. Persons with questions
about a Government program or agency,
and who are unsure of which office can
help, may call the Center. A specialist
will either answer the question or locate
an expert who can.

Residents of more than 80 metropolitan areas have direct access to the Center via toll-free (800) telephone service, and callers in four States-lowa, Kansas, Missouri, and Nebraska-have statewide toll-free service. Users of telecommunications devices for the deaf (TDD/TTY) may call a nationwide tollfree number: 800-326-2996.

For further information, call the Federal
Information Center number for your area.

Government. The Service enables Federal employees to conduct official duties and allows the general public to conduct business with the Federal Government and its agencies. It also encourages direct communications between individuals using

telecommunications devices for the deaf (TDD/TTY's) by maintaining an on-line bulletin board and by publishing an annual directory of Federal TDD/TTY telephone numbers.

To utilize the Federal Information Relay Service, call 800-877-8339 (tollfree). To obtain a FIRS brochure call 800-877-0996 (toll-free). These numbers serve both voice and TDD/TTY calls.

To access the Federal Information Relay Service bulletin board of TDD/TTY numbers, call 800-877-8845 (toll-free).

For a free copy of the directory, write to: U.S. Government TDD Directory, Dept. 588B, Customer Information Center, Pueblo, CO 81009.

For further information, contact the Office of Emerging Technology. Phone, 202-501-1937 (voice) or 202-501–2860 (TDD).

Specialized Data Centers The Service operates several programs that collect and maintain information on equipment of interest to the public and the private

sector.

The Federal Procurement Data Center provides information regarding goods and services bought by the Federal Government. The Center is a unique source of consolidated information about Federal purchases, and the data is readily available through reports prepared by the Center.

The Federal Equipment Data Center operates the Automatic Data Processing Equipment Data System Program, which collects and maintains information regarding general-purpose processing equipment being used by the Federal Government. Information is collected and disseminated on federally operated domestic assistance programs, such as grants, and is available in an annual catalog and through a nationally accessible computer system.

For further information, contact the Automated External Information Division. Phone, 703-2352870.

Domestic Assistance Catalog The Federal Domestic Assistance Catalog Program collects and disseminates information on all federally operated domestic assistance programs such as grants, loans, and insurance. This information is published annually in the Catalog of Federal Domestic Assistance, and is available through the Federal Assistance Programs Retrieval System, a nationally accessible computer system.

For further information, contact the Federal Domestic Assistance Catalog staff. Phone, 202-708– 5126.

Federal Supply Service

The Federal Supply Service (FSS) provides leadership, through policy, guidance, and service delivery, which assures that the Federal Government's requirements for personal property and administrative services are effectively met at the least overall cost to the taxpayer. Towards this goal, FSS operates a worldwide supply system to contract for and distribute personal property and services to Federal agencies. The Service provides governmentwide programs for transportation, mail and travel management, transportation audits, Federal fleet management, and management of aircraft owned or operated by civilian agencies in support of their missions; and administers a governmentwide property management program for the utilization of excess personal property and the donation and sale of surplus personal property.

The Service provides over $8 billion annually in common-use goods and services. The Supply and Procurement business line of FSS uses the aggregate purchasing power of the Government to establish sources of supply for commonly used business, operational, administrative, and financial supplies and services. Over 98 percent of the support provided by the business line is for commercial items and services, and 90 percent is delivered directly to customers. Almost 80 percent of the supply and procurement business volume is from orders directly placed by customers, under contracts established by FSS. FSS also operates a distribution

system that makes 5 million deliveries a year of common office supplies, direct to customer desktops, within 48 hours of their orders. Another 7 million customer deliveries are made within 2 weeks from over 15,000 high-demand items, including overnight support for national emergencies and disaster relief. In compliance with applicable laws, regulations, and Executive orders, FSS helps the Government conserve energy, recycle used materials, and purchase products that are environmentally sound. Each year FSS establishes numerous multimillion-dollar contracts for environmentally oriented productsranging from recycled items such as retread tires, office supplies, and insulation, to shipping boxes with recycled content, to energy and water saving devices, and to reformulated industrial products.

To eliminate unnecessary expenditures and maximize the utilization of federally owned personal property, FSS directs and coordinates, on a worldwide basis, a Government property management program. Under this program, excess personal property valued at

approximately $12.3 billion annually is available for transfer to other agencies and, when no longer needed by the Federal Government, is allocated to the States for donation to eligible recipients or disposed of through competitive public sales.

The Federal Supply Service administers governmentwide programs for transportation and travel management, transportation audits, and fleet management to meet the requirements of Federal agencies.

To provide agencies with economical fleet management services, FSS manages an Interagency Fleet Management System (IMFS) comprised of approximately 145,000 vehicles, ranging from compact sedans to buses and ambulances. As part of the services provided, GSA acquires the vehicles, ensures that fuel and maintenance/repair services are available, and disposes of the vehicles when due for replacement. In conjunction with the Department of Energy, FSS introduced alternative fuel

vehicles (AFV'S) into the Federal fleet, and currently has over 10,000 in use. The Service's Fleet Management Program is also responsible for developing regulations and procedures governing the management and oversight of all Federal Government motor vehicles, except those exempted under the Federal Property and Administrative Services Act of 1949, as amended.

As the Government's civilian freight manager, FSS provides rating and routing services to customer agencies at 20-50 percent off commercial rates, as well as small package overnight delivery service at a savings of 70 percent below commercial rates.

In addition, FSS coordinates governmentwide policy development for the management of Government aircraft through the Interagency Committee for Aviation Policy. Through its Federal Aviation Management Information System, FSS stores aircraft and facility inventory, cost and utilization data, and contract, rental, and charter data pertinent to all civilian agency aircraft.

For further information, contact the Federal Supply Service, Washington, DC 20406. Phone, 703-3056646.

Public Buildings Service

The Public Buildings Service (PBS) provides space and related services for other Federal agencies and the Federal courts. Services include design, acquisition, construction, alteration, operation, protection, general management, and disposal. It has responsibility for 260 million square feet of space, excluding external parking areas, in about 7,300 federally owned or leased buildings, in addition to approximately $6.4 billion in construction projects currently underway. In addition, Executive Order 12512 of April 12, 1985, gave PBS the responsibility to provide leadership in the development and maintenance of needed property management information systems for the Government.

For further information, call 202-501-1100.

Office of the Commercial Broker The Commercial Broker acquires real property through leases and purchases and directs the development of procedures and specifications related to real property acquisitions, including leasing, building purchases, site acquisition, and easements; marketing vacant space; outleasing vacant space; appraisals and initial assignments of space; lease acquisition delegations; space planning; requirements development; buildout of space; cost estimates; installation of

telecommunications/local area networks; furniture procurement, and disposal.

For further information, contact the Office of the Commercial Broker. Phone, 202-501-1025.

Office of Property Management
The Office of Property Management
develops and administers programs to:
manage and operate Government-owned
and leased property; processes related to
maintaining space assignments after
initial occupancy; manage and
administer leases and outleases; ensure
service delivery to tenants; distribute rent
bills; administer day-to-day operation of
occupancy agreements with client
agencies; safeguard Federal employees
from hazardous exposure to GSA
operations or services and environmental
matters related to building operations
and alterations; fire protection for all
facilities and personnel; alter buildings,
systems, and space after initial tenant
occupancy; design and construction of
alterations, excluding major
modernizations; assist regions on
procurement issues related to
contracting; procure construction,
building services, professional services,
and architect-engineer services; guide
delegated agencies in operation and
management of Government-owned and/
or -operated buildings; and guide
delegated agencies in lease
management, administrative contracting
officer, and contracting officer's
representative activities.

For further information, contact the Office of
Property Management. Phone, 202-501-0971.

Office of Property Development
The Office of Property Development
plans, directs, and coordinates the
nationwide operation of property
development business line within PBS.
This Office represents property
development in agency dealings of
national scope with other executive
branch agencies, the legislative and
judicial branches, and other Government
and private-sector interests. It plans,
guides, and accommodates temporary
and extraordinary real property planning
and development efforts requiring
enhanced national emphasis and
direction, when required by the PBS
Commissioner. The Office defines,
articulates, advocates, promotes, and
interprets PBS vision and principles for
excellence in public architecture,
engineering, and construction. It
maintains arrangements for eliciting
advisory input from nationally renowned
design professionals on major product
design commissions and design
solutions; fosters design quality through
sponsorship of award, peer review, and
other similar programs; and directs,
coordinates, and performs all personnel
management and administrative support
functions for the Office of Property
Development.

For further information, contact the Office of
Property Development. Phone, 202-501-0887.

Office of the Federal Protective
Service

The Office of the Federal Protective Service develops and administers guidelines and standards for uniformed force operations, and investigates criminal offenses not involving GSA employees. The Office conducts preliminary investigations of accidents, incidents, and criminal complaints occurring on GSA-controlled property. The Federal Protective Service coordinates with appropriate Federal Emergency Management Agency representatives for security and law enforcement requirements. It gathers protective intelligence information pertaining to demonstrations, bomb threats, and other criminal activities. The

Office provides centralized communication, alarm monitoring, and coordination for State and Federal officials regarding Federal facilities. It develops a nationwide physical security protection program and coordinates a nationwide Occupant Emergency Program.

For further information, contact the Office of the Federal Protective Service. Phone, 202-501-0907.

Office of Property Disposal

The Office of Property Disposal develops and administers programs related to the utilization of excess and surplus real property; disposal of surplus real property by sale, exchange, lease, assignment, transfer, permit; protection and maintenance of excess and surplus property pending disposition disposal of Defense Industrial Reserve Plants; and disposal services to agencies which have their own disposal authorities on a reimbursable basis, e.g., seized, forfeited, or foreclosed. The Office directs the development of a national plan to market properties and buildings. It also establishes national benchmarking standards and a customer liaison program.

For further information, contact the Office of Property Disposal. Phone, 202-501-0210. E-mail, property.disposal@gsa.gov.

Office of Portfolio Management The Office of Portfolio Management conducts strategic and business,

Headquarters

New England Region
Northeast and Caribbean
Region.
Mid-Atlantic Region
Southeast Sunbelt Region
Great Lakes Region
The Heartland Region
Greater Southwest Region
Rocky Mountain Region
Pacific Rim Region
Northwest/Arctic Region
National Capital Region

Regional Offices-General

portfolio, and asset planning; makes capital investment decisions and obtains capital resources; manages the national portfolio of real estate and art assets; obtains the support of other service providers; evaluates portfolio and service provider performance; and provides guidance and assistance to regional portfolio managers and other business lines.

For further information, contact the Office of
Portfolio Management. Phone, 202-501-0638.

Office of Business Development The Office of Business Development directs the policy and management of the National Account Executive and Regional Account Manager programs which facilitate the development of strategic partnerships with client agencies; performs research and analysis of PBS long-term strategic and business direction; directs the national real property strategic marketing plans and programs; and develops and implements national customer outreach and public affairs programs.

For further information, contact the Office of Business Development. Phone, 202-501-0018. Regional Offices Regional offices are located in 11 U.S. cities. Within its area of jurisdiction, each regional office is responsible for executing assigned programs.

Services Administration

Sources of Information

Consumer Information Center Organized under the Office of Public Affairs is the Consumer Information

Administrator

Robert J. Dunfey, Jr. Karen R. Adler

Paul Chistolinu
Carol A. Dortch
William C. Burke
Glen W. Overton
John Pouland
Polly B. Baca
Kenn N. Kojima
L. Jay Pearson
Thurman M. Davis

Center, a program that assists Federal agencies in the release of relevant and useful consumer information and generates increased public awareness of